🚀 Join our team at Spotipo!
🔍 Position: Customer Support/Success Engineer
💰 Salary Range: 25000$-36000$ per year
👩💼 Experience: Minimum 2 years
About Us:
At Spotipo, we're committed to transforming how users interact with their networks. Our innovative solutions empower businesses to optimize connectivity and elevate user experiences. As we expand, we're searching for a skilled Customer Support/Success Engineer to join us in achieving our mission.
🎯 Responsibilities:
- Enable captive portals for customers on existing networks
- Efficiently troubleshoot customer issues with empathy
- Collaborate with the product team to address bugs and implement features
- Proactively engage with customers to provide timely support through platform monitoring
- Enhance support documentation for improved customer service
💼 Skills We're Seeking:
- Exceptional communication skills
- Customer-centric approach with strong empathy
- Support experience, preferably in an MSP or router vendor environment
- Solid understanding of WiFi and networking fundamentals
- Proficiency in Linux (a plus)
- Hands-on experience with WiFi solutions like UniFi, Mikrotik, Meraki, Aruba, or Ruckus
- Bonus if you're familiar with Captive Portals